I forgot my password or I can't login to my account
The first suggestion would be for you to delete your browser cookies and cache. We find that this resolves 99% of login problems instantly.
In Internet Explorer, you would simply need to click on 'Tools > Internet Options' and on the window that appears, click on the 'Delete Cookies' button to delete the cookies from your computer and 'Delete Files' to clear the browser's cache. Now when you try and log in, everything should work fine.
If you have forgotten your password and need to retrieve it,
simply click on the "Forgot Password" link. This will display a
page with a box in which you need to enter the email address you registered
your account with.
Once this is done, click on the 'Reset Password' button and an email containing your new password and an activation link will be sent to you. When you receive this email, click on the activation link to activate your new password.
You can then log back into your account and change your password to something more memorable by looking in the 'Change your account details' section of your account.
Please also check your spam / junk mail folder in addition to your inbox to check for notifications. Your email host may have placed your notification in junk / spam folder by error.